Shipping policy
Effective Date: July 2026
Thank you for choosing Sorelle. Every order is carefully handcrafted, inspected, and packaged with attention to detail before it leaves our studio. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders begin processing after payment has been successfully authorized and confirmed.
Most orders are processed within 1–3 business days, excluding weekends, holidays, and periods of unusually high order volume.
Processing time refers to the time required to prepare, inspect, package, and label your order before it is transferred to the shipping carrier. Processing time is separate from shipping or delivery time.
During holidays, promotional events, severe weather, or other circumstances affecting operations, processing times may be extended. If we anticipate a significant delay, we will make reasonable efforts to notify you using the contact information provided at checkout.
2. Shipping Methods
Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout.
Delivery estimates are provided by the shipping carrier and are for convenience only. They are not guaranteed.
Once your order has shipped, you will receive tracking information, when available, via the email address provided during checkout.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address before placing an order.
Before completing your purchase, please carefully review your shipping address, product selections, quantities, and any selected product options. Once an order has entered processing, we cannot guarantee that changes or corrections can be made.
Customers are responsible for providing a complete and accurate shipping address before placing an order.
If an incorrect or incomplete shipping address is provided by the customer, Sorelle is not responsible for delays, additional shipping charges, or unsuccessful deliveries resulting from that error.
4. Delivery
Delivery times may vary depending on destination, carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.
While we carefully prepare every shipment, Sorelle cannot guarantee delivery dates and is not responsible for carrier delays after a package has been transferred to the shipping carrier.
Customers are responsible for monitoring shipment tracking and retrieving packages promptly after delivery.
5. Lost, Delayed, or Damaged Shipments
If your package appears to be delayed, lost, damaged during transit, or marked as delivered but cannot be located, please contact the shipping carrier as soon as possible to initiate an investigation or claim when applicable.
Sorelle may request that customers cooperate with any carrier investigation before a resolution can be considered.
Shipping-related matters, including damaged, lost, delayed, or misdelivered packages, are subject to the terms described in our Return & Refund Policy, which forms part of this Shipping Policy.
If Sorelle determines that an incorrect item was shipped or another fulfillment error occurred on our part, we will, at our discretion, provide an appropriate resolution, which may include replacement of the affected item and, when applicable, replacement shipping at no additional cost to the customer.
6. Incorrect or Undeliverable Addresses
If a package is returned to Sorelle because of:
- an incorrect or incomplete shipping address,
- failed delivery attempts,
- refusal of delivery,
- failure to claim the package, or
- any other circumstance outside our control,
the customer will be responsible for any additional shipping charges required to resend the order.
Original shipping charges are nonrefundable.
Returned packages will otherwise be handled in accordance with our Return & Refund Policy.
7. Warm Weather and Environmental Conditions
Our handcrafted soaps are made with premium oils, butters, and other carefully selected ingredients.
Although they are formulated to withstand normal shipping conditions, prolonged exposure to excessive heat, direct sunlight, freezing temperatures, or moisture may affect the appearance, scent, texture, or longevity of the product.
Customers are encouraged to retrieve delivered packages as soon as possible and avoid leaving them in mailboxes, vehicles, or outdoor locations for extended periods.
Natural changes resulting from environmental exposure after delivery are not considered manufacturing defects.
8. Order Inspection
Please inspect your order promptly after delivery.
If you believe your shipment contains an incorrect item or that an item is missing, please notify us within the reporting period specified in our Return & Refund Policy.
If a product arrives with damaged packaging or a broken safety seal, please contact us before opening, using, or discarding the product or its packaging.
9. Shipping Availability
Sorelle currently ships within the United States and Puerto Rico.
Shipping destinations may change over time. Any available destinations will be displayed during checkout.
10. Title and Shipping Responsibility
Ownership of the products transfers to the customer upon delivery to the shipping address provided with the order.
Once a shipment has been transferred to the shipping carrier, transportation and delivery are subject to the carrier’s handling procedures and delivery network.
Any issues relating to shipping damage, loss, delays, or delivery disputes will be addressed in accordance with our Return & Refund Policy and the applicable carrier’s procedures.
11. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes become effective immediately upon posting to this website.
12. Contact Us
If you have questions regarding shipping or your order, please contact us:
Sorelle
Email: ExperienceSorelle@gmail.com