Contact information
At Sorelle, we are committed to providing helpful and timely customer support. If you have questions about your order, our products, or any of our policies, we’re here to help.
Customer Support
For all customer service inquiries, please contact us using the information below:
Email: ExperienceSorelle@gmail.com
Please include your order number (if applicable) and a detailed description of your inquiry so we can assist you as efficiently as possible.
Response Time
We strive to respond to all customer inquiries within 1–2 business days.
Response times may be longer during holidays, promotional events, severe weather, or periods of unusually high inquiry volume.
Order Support
Please contact us if you need assistance with:
- Order status
- Incorrect or missing items
- Product questions
- Shipping inquiries
- Return or refund requests
- Website or checkout issues
For faster assistance, please include your order number in your message whenever possible.
Marketing Communications
If you no longer wish to receive promotional emails from Sorelle, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Please note that opting out of marketing emails does not prevent us from sending transactional communications related to your orders, account, or customer service requests.
Updates to This Policy
We may update this Contact Information page from time to time. Any changes become effective immediately upon publication on this website.